Earn Loyalty. Empower Agents. Stay Agile.

Speed of Resolution is Important

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Delivering outstanding customer experiences means that every contact point matters.

 

Microsoft Dynamics CRM 2016 enables your team to manage cases faster so you can provide different levels of support when needed. When your customer service team needs answers, they have the right knowledge at the right time. You can create consistent experiences for your customers, and create unique portals for each of your brands.

Microsoft Dynamics CRM gives your customer service team the tools they need to help your business earn customers for life. They have an easy solution to offer outstanding service which makes for increased agent satisfaction. Microsoft Dynamics CRM and happy agents are a winning combination.

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Join The 1000's Who Trust I.B.I.S. As Their Dynamics Partner

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Top 1% of Microsoft Partners Globally

I.B.I.S., Inc., A Sonata Software Company, is a member of the elite Microsoft Dynamics Strategic Development Partner program, an honor reserved for those Partners who have demonstrated deep industry and functional expertise.

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Experience You Can Trust

The ibis bird is the last to leave in a storm, and the first to return. We pride ourselves on being here when you need us. In our 28 years in business, we’ve helped 1000's just like you.

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Client Approved

In addition to a flexible ERP system, we needed a consulting partner we could trust to stay ahead of the technology curve and guide us through both the near-term and long-term change efforts,” Tara Crain, Manager of IT for Mid-Continent Instruments and Avionics

Sr. Microsoft Dynamics CRM Consultant

Kenneth Kabaki

Microsoft Dynamics Consultant with extensive background in development of web applications on a wide array of platforms including PHP and ASP.NET MVC. As a Dynamics CRM consultant, Kenneth is often involved in the full implementation of projects involving customization, and integrations, using Scribe and SQL integration services. Other tasks routinely accomplished include requirement analysis and documentation, setup and configuration, testing, go-live support, along with custom development to extend the base functionality of Dynamics CRM.

or call +1.770.368.4000
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About Sonata

Sonata Software is a global  technology company that enables successful platform based digital transformation initiatives for enterprises, to create businesses that are connected, open, intelligent and scalable. Sonata’s Platformation™ methodology brings together industry expertise, platform technology excellence, design thinking led innovation and strategic engagement models to deliver sustained long term value to customers. A trusted partner of world leaders in the Retail, Distribution, Travel and Software  industries, Sonata’s solution portfolio includes its own digital platform such as Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform©, RAPID DevOps Platform© and Halosys Mobility Platform©, best in class capabilities on  ISV digital technology platforms such as Microsoft Dynamics 365, Microsoft Azure, SAP Hybris, Cloud Engineering and Managed Services, as well as new digital applications like IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security. Sonata’s people and systems are nurtured to bring together the depth of thought leadership, customer commitment and execution excellence to make a difference to business with technology.