Earn Loyalty. Empower Agents. Stay Agile.

Speed of Resolution is Important


Delivering outstanding customer experiences means that every contact point matters.


Microsoft Dynamics CRM 2016 enables your team to manage cases faster so you can provide different levels of support when needed. When your customer service team needs answers, they have the right knowledge at the right time. You can create consistent experiences for your customers, and create unique portals for each of your brands.

Microsoft Dynamics CRM gives your customer service team the tools they need to help your business earn customers for life. They have an easy solution to offer outstanding service which makes for increased agent satisfaction. Microsoft Dynamics CRM and happy agents are a winning combination.

CRM Service AdobeStock_94205287

Join the 1000's Who Trust I.B.I.S. as Their Dynamics Partner


Top 1% of Microsoft Partners Globally

I.B.I.S., Inc., A Sonata Software Company, is a member of the elite Microsoft Dynamics Strategic Development Partner program, an honor reserved for those Partners who have demonstrated deep industry and functional expertise.


Experience You Can Trust

The ibis bird is the last to leave in a storm, and the first to return. We pride ourselves on being here when you need us. In our 28 years in business, we’ve helped 1000's just like you.


Client Approved

In addition to a flexible ERP system, we needed a consulting partner we could trust to stay ahead of the technology curve and guide us through both the near-term and long-term change efforts,” Tara Crain, Manager of IT for Mid-Continent Instruments and Avionics

Sr. Microsoft Dynamics CRM Consultant

Kenneth Kabaki

Microsoft Dynamics Consultant with extensive background in development of web applications on a wide array of platforms including PHP and ASP.NET MVC. As a Dynamics CRM consultant, Kenneth is often involved in the full implementation of projects involving customization, and integrations, using Scribe and SQL integration services. Other tasks routinely accomplished include requirement analysis and documentation, setup and configuration, testing, go-live support, along with custom development to extend the base functionality of Dynamics CRM.

or call +1.770.368.4000

Global Solutions

Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail, Distribution and Consumer Goods industries by integrating technologies such as Omni-channel commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement, operations efficiency and return on IT investments.

Trusted by Fortune 500

A trusted long-term service provider to Fortune 500 companies across both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leadership who want to make an impact on their businesses, with IT.  Our expertise and commitment in delivering complex strategic IT projects is the reason why we are a trusted service provider to Fortune 500 companies across the globe in the software product development and enterprise business segments.