support: bear all or part of the weight of; hold up

Knowledgeable ● Accessible ● Value Add

Microsoft Dynamics Support

  • Frustrated waiting days for help and resolutions to your Microsoft Dynamics issues?
  • Does your current support partner cause you more stress than the issue at hand?
  • Are you at risk for losing money, or worse, clients, because you can’t get the help you need?
  • Need convenient and accessible support provided by knowledgeable professionals?

To realize the full potential of your Dynamics system, that is exactly what you get from DynamicsCare℠ powered by I.B.I.S., Inc. DynamicsCare℠ professionals are here to help you get the most out of your technology investment by providing you with a range of support services to meet your company’s needs. Whether your need is ongoing support, performance tuning, Upgrades, or training services for Dynamics AX users, I.B.I.S., Inc. is here to help.

DynamicsCare℠ Support Services


Our friendly team of experts is committed to:

  1. Rapid response
  2. Expert advice
  3. Fast resolutions

We proactively measure our client satisfaction in all areas of our business.

DynamicsCare℠ Support consistently receives the highest ratings and has an annual renewal rate in excess of 97%.

In addition to traditional time & materials support, I.B.I.S., Inc. offers a range of DynamicsCare℠ Support Contracts, which ensures you have a dedicated support team knowledgeable about your environment with a guaranteed response time.  All to help you optimize and protect your Dynamics investment.

Whether you need continuous hands-on assistance and immediate escalation or just want access to our online service, we can customize a support package that’s right for you.

DynamicsCare℠ Performance Tuning


You’ve deployed your Microsoft Dynamics solution …

  • Is it optimized for your specific business environment and requirements?
  • Are you, over time and with continued use, experiencing performance degradation?
  • Looking for Ongoing Performance Tuning as it essential for maintaining the overall health of your system?

Performance analysis and tuning are service offerings provided by I.B.I.S., Inc. product and industry experts. Our consulting teams have the experience, tools, and benchmark data to truly optimize your system’s performance.

Webinar: Inventory Reconciliation in Microsoft Dynamics AX - Easing Your Month End Pain

Reconciling inventory at month-end can be a daunting task and the challenge is even worse if you don’t know where to look for discrepancies and their sources. Fortunately, Microsoft Dynamics AX can make the process easier for you with pre-built reports designed specifically for inventory reconciliation and identifying discrepancies, making the whole process easier. In this free educational session, Microsoft MVP and I.B.I.S. Senior Consultant Frank Hamelly will walk you through two major components of the Dynamics AX inventory reconciliation capabilities.

By investing in DynamicsCare℠ services, you will have access to a focused, disciplined evaluation process that will reduce both the evaluation and implementation times.

Join the 1000's Who Trust I.B.I.S. as Their Dynamics Partner


Top 1% of Microsoft Partners Globally

I.B.I.S., Inc. a Sonata Software Company, is a member of the elite Microsoft Dynamics® Strategic Development Partner program, an honor reserved for those Partners who have demonstrated deep industry and functional expertise.


Experience You Can Trust

The ibis bird is the last to leave in a storm, and the first to return. We pride ourselves on being here when you need us. In our 27 years in business, we’ve helped 1000’s just like you.


Client Approved

In addition to a flexible ERP system, we needed a consulting partner we could trust to stay ahead of the technology curve and guide us through both the near-term and long-term change efforts,” Tara Crain, Manager of IT for Mid-Continent Instruments and Avionics

DynamicsCare℠ Upgrade Services

Bored, stressed and exhausted people sitting on chairs waiting
Managers shaking hands over business plans
Portrait of several elegant employees sitting on chairs

Company Down Time

Data Integrity Concerns

Employee Reluctance to Adopt

With any of the above, upgrading to the latest version of your Dynamics solution can be daunting. At I.B.I.S., Inc. we understand.  With our DynamicsCare℠ consultants, you will receive the benefits of the next version of your solution without the pain and frustration of typical upgrades.

With our proven methodology, years of experience and fixed fee approach, you get an upgrade that is simple, effective, and relatively pain free. When you upgrade with DynamicsCare℠ our expert consultants handle everything from training, integrations, security, and backups to business process redesigns.

DynamicsCare℠ consultants at I.B.I.S., Inc. are dedicated to making your upgrade experience a positive one. And after successfully performing thousands of Dynamics upgrades over the past 27 years, we are the ideal partner to help you with your next Dynamics upgrade.

Microsoft Dynamics AX Consultant

Matt Alford

Consultant Matt joined I.B.I.S., Inc. with over 15 years of experience in distribution, operations and logistics. He has experience with inventory management, quality control and transportation, as well as a background in training. He is a veteran of the U.S. Army and enjoys music, movies and coaching ...

or call +1.770.368.4000

Global Solutions

Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail, Distribution and Consumer Goods industries by integrating technologies such as Omni-channel commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement, operations efficiency and return on IT investments.

Trusted by Fortune 500

A trusted long-term service provider to Fortune 500 companies across both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leadership who want to make an impact on their businesses, with IT.  Our expertise and commitment in delivering complex strategic IT projects is the reason why we are a trusted service provider to Fortune 500 companies across the globe in the software product development and enterprise business segments.