Dynamics 365 Managed Services

Our goal for you is to deliver the best in class Microsoft Dynamics Support Services

I.B.I.S. | Sonata’s managed service model not only provides predictable best in class support, but also drives optimization and reduction of incidents through effective problem management, governance and evolved toolset.

  • Global presence with 24×7 coverage and L1 to L3 support
  • Blueprints and prescriptive guidance around release management, engineering model, branching, layering, easy uptake of CUs and ISV solution updates
  • Tools for incident management, toolkit for performance benchmarking, test automation, build automation and proactive monitoring
  • Deep expertise in building and deploying LCS
  • Specialized services for performance remediation, data archival and management
  • ITIL support methodology driven by predictable outcome driven processes

The I.B.I.S. | Sonata team provides a full range of support services on Microsoft Dynamics 365 including 24x7x365 support, incident, problem, change management, proactive monitoring services, onsite, on-call, remote support, SLA compliance, DR planning & recovery, application customizations and optimization services.

We provide flexible engagement models such as fixed, fixed plus variable and shared capacity models depending on the volume and scope of support.

Managed Services


Our DynamicsCare℠ team not only understands Dynamics software, we understand the unique requirements of your industry and the techniques of successful project management. Our service offerings includes four important facets to ensure complete client success with Managed Services – Monitoring, Support, Management, and Optimization.


  • Monitor status of Servers and Network

  • Monitor backup of Servers / Database

  • Monitor of logs, performance counters and alerts on Servers

  • Monitor thresholds

  • Manage Maintenance Windows for Operating Systems

  • Weekly reporting on system status, events, and incidents

  • Monthly system auditing

  • Quarterly capacity planning recommendations

  • Apply all Service Packs released

  • Install all Upgrades & Hotfixes


  •  Reactive Support
  • 24x7x365 monitoring of applications for availability, performance, capacity and bench monitoring / management
  • L1, L2, L3 Incidents Support
  • End to End Support Ownership
  • Communication and Coordination ownership

Incident management

  • Response to incident logged by customer
  • Logging incident to incident management tool
  • Performing initial incident diagnostics
  • Requesting technical support engineers help
  • Owning, Monitoring & Communicating on the progress
  • Updating records ( Incident Mgmt. System, Call Log, FAQ, Knowledge base) with the resolution
  • Closing Incidents
  • Tracking follow up actions
  • Ensuring meeting targeted SLA
  • Customer satisfaction survey on Incident resolution
Business partners hands on top of each other symbolizing companionship
business people group have meeting and working in modern bright office indoor


  • Optimize & Continuous Improvement: People, Tools & Processes
  • Develop Service Catalog Establish Pricing Model
  • Optimization: Establish the system to drive high ROI

Clients love DynamicsCare℠. That’s why we have such an amazing renewal rate for our support service. And in fact, many clients who originally bought their software from other Value Added Resellers (VARs) with better billing and project monitoring turn to I.B.I.S. for consulting services or ongoing support because of our sterling reputation.

Contact us today and let our experienced, knowledgeable DynamicsCare℠ team help you maximize the return on your Dynamics investment.

Webinar: Inventory Reconciliation in Microsoft Dynamics AX - Easing Your Month End Pain

Reconciling inventory at month-end can be a daunting task and the challenge is even worse if you don’t know where to look for discrepancies and their sources. Fortunately, Microsoft Dynamics AX can make the process easier for you with pre-built reports designed specifically for inventory reconciliation and identifying discrepancies, making the whole process easier. In this free educational session, Microsoft MVP and I.B.I.S. Senior Consultant Frank Hamelly will walk you through two major components of the Dynamics AX inventory reconciliation capabilities.


We Go Deeper With Technology, Industry Expertise And Customer Commitment To Make A Difference With Your Strategic IT Initiatives.

I.B.I.S., a Sonata Software company, has helped hundreds of Microsoft Dynamics 365 clients unlock the maximum potential of their new ERP system. We have a complete team with expertise in manufacturing, distribution, project management and the details of Microsoft Dynamics 365. We’re the most knowledgeable Microsoft Dynamics 365 Partner you can find.

Sonata’s relationship with Microsoft extends well over two decades. Over the years, Sonata has invested in developing strong skills across Microsoft technologies. Sonata shares a 360 degree relationship with Microsoft and continues to leverage and strengthen this relationship to deliver value to both its own customers as well as Microsoft’s customers. Sonata has an established Microsoft Center of Excellence to ensure that we assimilate the latest Microsoft technologies & effectively deploy them on customer engagements. Sonata is a Microsoft Gold Certified Partner and has won various accolades including Microsoft Country Partner of the Year 2014.


Join The 1000's Who Trust I.B.I.S. As Their Dynamics Partner


Top 1% of Microsoft Partners Globally

I.B.I.S., Inc., A Sonata Software Company, is a member of the elite Microsoft Dynamics Strategic Development Partner program, an honor reserved for those Partners who have demonstrated deep industry and functional expertise.


Experience You Can Trust

The ibis bird is the last to leave in a storm, and the first to return. We pride ourselves on being here when you need us. In our 28 years in business, we’ve helped 1000's just like you.


Client Approved

In addition to a flexible ERP system, we needed a consulting partner we could trust to stay ahead of the technology curve and guide us through both the near-term and long-term change efforts,” Tara Crain, Manager of IT for Mid-Continent Instruments and Avionics


About Sonata

Sonata Software is a global  technology company that enables successful platform based digital transformation initiatives for enterprises, to create businesses that are connected, open, intelligent and scalable. Sonata’s Platformation™ methodology brings together industry expertise, platform technology excellence, design thinking led innovation and strategic engagement models to deliver sustained long term value to customers. A trusted partner of world leaders in the Retail, Distribution, Travel and Software  industries, Sonata’s solution portfolio includes its own digital platform such as Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform©, RAPID DevOps Platform© and Halosys Mobility Platform©, best in class capabilities on  ISV digital technology platforms such as Microsoft Dynamics 365, Microsoft Azure, SAP Hybris, Cloud Engineering and Managed Services, as well as new digital applications like IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security. Sonata’s people and systems are nurtured to bring together the depth of thought leadership, customer commitment and execution excellence to make a difference to business with technology.