Support

I.B.I.S. Inc. Business Solution Specialists in Atlanta, Charlotte and Tampa

I.B.I.S., Inc. Support Request

Support information for current support clients with Microsoft Dynamics or other products powered by I.B.I.S., Inc. including Advanced Distribution Software.

Current I.B.I.S. support clients

Please email helpdesk@ibisinc.com to submit a support request.

Support and escalation contacts:

  • Support contact information for customers
    • Toll Free Phone – 1-888-883-IBIS or 1-888-883-4247
    • Phone local to Atlanta, GA – 770-903-3324
    • 3 hour normal response time for DynamicsCare support contracts
  • Escalation contact: Help Desk Supervisor

Support is available during normal business hours, Monday to Friday from 8:00am – 6:00pm Eastern unless a published company holiday.

If you are not a current I.B.I.S. support client

Learn more about our Customer Support Solutions.

Learn on-demand with our Microsoft AX, GP and CRM knowledge-base website, DynamicsCare.

The Advanced Distribution Software Support lifecycle follows the same schedule as for the Microsoft Dynamics solutions.  The Microsoft Dynamics solutions Support lifecycle can be found here. The Advanced Distribution Software’s releases will coincide with releases of Microsoft Dynamics AX.

For Frequently Asked Questions, please click here.