Deliver Exceptional Customer Service

with Advanced Order Management™

You are faced with managing through difficult operational challenges every day, like limited or time consuming access to customer and product information, excessive hold times, and the inability to deliver accurate information.

These issues lead to missed opportunities, frustrated customers, and lost sales. In addition, slow or complex order taking processes increase margin for error and limit the ability to upsell or cross-sell, stealing away potential revenue.

What Keeps You up at Night?

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Missed Opportunities

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Lost Sales

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Customer Satisfaction Issues

What if you could have instant access to the right customer and product information? What if this information empowered you to exceed customer expectations?

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Simplify Your Order Process

With Advanced Order Management™ software that is a part of the Advanced Supply Chain Software™ suite for Microsoft Dynamics 365 for Operations, you get advanced order entry functionality with complete stock visibility, left to qualify, backorder management, lost sales tracking, and more. Advanced Order Management™ offers the information and reliability you need to deliver exceptional customer service, win customer loyalty, and create new revenue opportunities.

Whitepaper: Staying Competitive in Omni-Channel Distribution

Today’s global economy is impacting omni-channel distribution companies like yours more than ever. You now play a critical role in helping both manufacturers and retail customers effectively manage their operations. Keeping your product pricing competitive means reducing your operational costs to retain profit margins. Our whitepaper, “In a Global Economy: Staying Competitive in the Omni-Channel Distribution Industry through the Effective Use of Best Practices“, examines how to achieve true distribution effectiveness. ...

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To Manage a Modern Supply Chain, You Need Rich Order Management Capabilities:

Stock Availability

Color coding and stock availability traffic lights are available for monitoring what is in stock, if delivery was on time, when stock is on backorder, and when there is insufficient stock.

Substitution/Upsell/Cross-sell

This identifies related products to serve as a substitute, upsell, or cross-sell opportunity. This functionality helps to avoid back orders, additional costs, and loss of revenue while increasing customer loyalty and satisfaction.

Left to Qualify

Allows a CSR to identify the balance remaining on a customer agreement before they reach the next discount level in their program.

Duplicate Order Checking

Warnings are displayed based on possible duplicate orders related to chosen item numbers within a specified date range. In an Omni Channel environment this functionality is a must and will increase margin as well as customer satisfaction by avoiding duplicate orders.

Counter Sales

Provides seamless access to key order entry functionality, such as customer lookup, item lookup, substitutions, upselling and cross-selling features, left to qualify capability, rebates, chargebacks and more. Gives direct access and integration into all Trade Agreements, providing the correct pricing information.

Lost Sales Tracking

Monitor all cancelled sales order lines and requests reason codes to track lost sales and identify the issues. Gain insight into unidentified customer patterns, changing sales patterns, internal issues, and competitive pressure.

Advanced Order Entry is the key to order management system software. It was developed because customers will not wait on the phone while your customer service representative (CSR) searches for information to complete the order. With Advanced Order Entry, this information is available immediately and is based on negotiated agreements between you and your customers and supply chain partners.

With Advanced Order Management™ from I.B.I.S., you have the tools and visibility you need to take and manage orders quickly, efficiently and accurately. Built-in error proofing such as duplicate order checking help to ensure an optimum experience for your costumers. Every customer appreciates dealing with companies that are easy to do business with, and this sales management software improves the order management processes which helps increase revenue. Make sure you’re staying ahead of the competition with the best possible order management solutions.

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Join the Leading Distributors Who Trust

Advanced Supply Chain Software™ from I.B.I.S.

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Top 1% of Microsoft Partners Globally

I.B.I.S., Inc., A Sonata Software Company, is a member of the elite Microsoft Dynamics Strategic Development Partner program, an honor reserved for those Partners who have demonstrated deep industry and functional expertise.

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Experience You Can Trust

The ibis bird is the last to leave in a storm, and the first to return. We pride ourselves on being here when you need us. In our 28 years in business, we’ve never met a distributor we couldn’t help. We know your business - your needs.

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Client Approved

“When I think about working with I.B.I.S., I think about 2 things: 1. Manufacturing & Distribution Expertise; 2. Customer Service Focused”
Chuck Moore, VP, Operations at James M. Pleasants Company

Let’s Improve Customer Satisfaction, Together

Omni Channel Leader

At I.B.I.S., Inc., a Sonata Software Company, we are experts in helping your company marry order management and technology for the ultimate success. We developed the Advanced Order Management™ software with distributors like you in mind. We can help you improve customer satisfaction with better order management, so you can increase your profitability.

We know how essential order management is to the overall success of your organization. Experience the sense of security that comes from empowering your customer facing team with the right information by contacting us today. We’re crazy about the success of our clients, and that means YOU!

How Much Longer Can You Sustain Your Cash Flow?

Ignoring your problems won’t make them go away. Can you afford not to increase your margins? See what kind of return you could yield today.

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Global Solutions

Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail, Distribution and Consumer Goods industries by integrating technologies such as Omni-channel commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement, operations efficiency and return on IT investments.

Trusted by Fortune 500

A trusted long-term service provider to Fortune 500 companies across both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leadership who want to make an impact on their businesses, with IT.  Our expertise and commitment in delivering complex strategic IT projects is the reason why we are a trusted service provider to Fortune 500 companies across the globe in the software product development and enterprise business segments.