Support Information

I.B.I.S. Inc. Business Solution Specialists in Atlanta, Charlotte and Tampa

I.B.I.S., Inc. Support Clients

Current I.B.I.S., Inc. support clients please email helpdesk@ibisinc.com to submit a support request.

Support and escalation contacts:

  • Support contact information for customers
    • Toll Free Phone – 1-888-883-IBIS or 1-888-883-4247
    • Phone local to Atlanta, GA – 770-903-3324
    • 3 hour normal response time for DynamicsCare support contracts
  • Escalation contact: Help Desk Supervisor

Support is available during normal business hours, Monday to Friday from 8:00am – 6:00pm Eastern unless a published company holiday.

Advanced Supply Chain Software Support:  The Advanced Supply Chain Software client support lifecycle follows the same schedule as that of Microsoft Dynamics solutions.  The Microsoft Dynamics solutions Support lifecycle can be found here. The Advanced Supply Chain Software release schedule will also coincide with releases of Microsoft Dynamics AX. For more information about Advanced Supply Chain Software client support, please click here for a list of frequently asked questions.

If you are not a current I.B.I.S., Inc. support client, learn  more about our support packages at www.DynamicsCare.com.