Field Service Anywhere (FSA) is a Microsoft product which allows remote technicians to track and process service calls on mobile devices, either laptops or pocket PCs. With the ability to add labor, parts, expenses and additional charges and complete service calls via wireless devices, FSA is proving to be a valuable part of many field service operations. While FSA is a Microsoft product, I.B.I.S., Inc. has had a great deal of experience with the product and feels compelled to share our knowledge and experiences via this blog. Hopefully, our experience will provide value to both customers and partners alike when deploying FSA. So keep an eye on this blog for important information that could help you. As always, constructive feedback is always appreciated.