DynamicsCare℠ Professional Services
When you’re wondering about the path between your Microsoft Dynamics® software decision and the actual business results, turn to the DynamicsCare℠ team from I.B.I.S., Inc. Our team provides a full range of services including business consulting, implementation management, custom development and support including managed services for your Dynamics solution. Our team puts our clients first – ensuring both an industry leading rate of over 98 percent client retention and an unparalleled record of on-time, on-budget project success.
Clients love DynamicsCare. That’s why we have such an amazing renewal rate for our support service. And in fact, many clients who originally bought their software from other Value Added Resellers (VARs) turn to IBIS for consulting services or ongoing support because of our sterling reputation. Our team has successfully worked with hundreds of clients, providing services and support for projects covering customer relationship management, ERP, collaboration and business intelligence. Our people are up to date with the latest technologies and have over 250 individual certifications in the technologies we work with daily.
- Rapid implementation times for fast “go-live”
- Professional project management so the plan runs smoothly
- Faster return on investment
- Streamlined business processes
- Friendly, knowledgeable team with industry experience
- World class software solutions tailored to your exact needs
- Integration Expertise – Microsoft Oﬃce, Microsoft Exchange, Microsoft SharePoint & Microsoft SQL Server and the entire Dynamics family of products
Our DynamicsCare team not only understands Dynamics software, they understand the unique requirements of your industry and the techniques of successful project management. Our service includes four important facets to ensure complete customer success – consulting, custom development, training, plus support and managed services.
Implementation success requires an understanding of technology, the chosen application and the industry’s unique business processes. Some VAR consulting teams have industry knowledge, while others have product or technology expertise, but only the IBIS DynamicsCare team has it all, along with our genuine commitment to ensuring our client’s success.
We work with your team to create a customized plan to help you reach your goals, including benchmarking your key performance indicators. We understand your business, so we can help you to streamline and optimize all your business processes, and we measure results throughout the entire implementation process, so you know you’re achieving the results you expect.
We have a full team of skilled developers and certified software testers who will customize any aspect of your Dynamics solutions to meet your exact needs and to match your company-specific business processes. We not only customize the software, we also test it and provide full documentation, so no aspect of the development cycle is left uncovered. We work with you every step of the way – from developing the requirements, writing the code, testing it and documenting it so you can be assured you are receiving exactly what you need.
Managing change is one of the hardest parts of any implementation, but the proper training goes a long way toward ensuring that users feel comfortable adopting the new solution. The IBIS DynamicsCare team offers a complete training program so that users are immediately equipped to use the new applications efficiently and effectively, ensuring a rapid return on your Dynamics investment.
Our skilled team of training professionals has created engaging role-based educational programs that help users acquire and retain the knowledge they need to accomplish their duties. Whether you choose to send users to training at our facility or yours – or even online – rest assured that your new team members will come up to speed on the new solution quickly and current users will learn new tips and tricks to improve their effectiveness.
Support and Managed Services
The DynamicsCare team is totally committed to rapid response, providing expert advice that results in fast resolutions and satisfied, more-effective users. Our support and managed services team consistently achieves ratings that are the envy of most other companies’ support groups, and as a result we have a renewal rate that exceeds 97 percent.
IBIS offers a range of customized support and managed services contracts to meet your company’s needs and budget. We also provide online support or a la carte support billed on a time and materials basis. When you sign on with DynamicsCare support and managed services, you always have a dedicated support team, so they are familiar with your company and your environment. We offer guaranteed response times and fast, easy escalations.
Contact us today and let our experienced, knowledgeable DynamicsCare℠ team help you maximize the return on your Dynamics investment.