Keeping customers satisfied is one of the most critical concerns for any business, especially when operating in a highly competitive environment. Without a satisfied client base, your organization will lose revenue. Extended hold times, limited access to customer or product data, or the delivery of inaccurate information can lead to trouble. But Advanced Order Management™ — part of the Advanced Supply Chain Software™ Suite for Microsoft Dynamics 365 — provides you with a host of benefits that bolster your ability to deliver excellent service and achieve exceptional customer satisfaction. That can lead to bigger profits for your enterprise.
Instant Access to Customer and Product Information
Working with your MS Dynamics 365 for Operations system, Advanced Order Management software provides you with instant access to customer and product data. With Left to Qualify, your CSRs can see how much a customer needs to spend to reach their next discount. Stock availability is easy to see using our Color Coding functionality, and your customer service representatives can view upsell, cross-sell, and substitution opportunities. Duplicate Order Checking helps you avoid the problems that occur with identical orders. These features foster customer loyalty and allow you to increase profits by maximizing sales opportunities.
Track Lost Sales and Find Opportunities to Boost Profits
The Lost Sales Tracking feature lets you track canceled sales orders and see reason codes that can help you focus on issues and correct them. With Advanced Order Management software, you can see shifting customer behaviors, fluctuating sales patterns, internal problems, and more. Armed with this data, you have the power to develop new strategies to boost sales and gain customer confidence and loyalty.
Get More Information About Advanced Order Management™ for Microsoft Dynamics 365
You can learn more about Advanced Order Management™, part of the Advanced Supply Chain Software™ Suite for Microsoft Dynamics 365, by contacting I.B.I.S., Inc. today. Call (770) 368-4000 today.